LiWAS aims to provide reliable service and fair resolution in case of order issues. This policy explains when refunds are applicable.
Customers may request a refund under the following conditions:
The order is cancelled before the rider leaves the mart or pickup location.
The order was cancelled by LiWAS due to service or availability issues.
The customer received defective, damaged, or missing items and reports the issue immediately after delivery.
Refunds will not be issued if:
The order is cancelled after the rider has left the pickup location.
The customer is unavailable or unreachable at the delivery address.
The delivery location is unsafe or inaccessible.
Incorrect address or contact details were provided by the customer.
Customers must report any issues such as missing or damaged items immediately after receiving the order.
Complaints can be made through in-app chat, phone call, or official support email.
LiWAS will investigate the complaint before approving any refund or compensation.
Approved refunds will be processed using the original payment method where possible.
Refund processing time may vary depending on the bank or payment provider.
Delivery charges may not be refunded once delivery service has started.
LiWAS reserves the right to amend this Refund Policy at any time.
Any updates will take effect immediately after being posted on the app or website.
Continued use of LiWAS services means acceptance of the updated policy.
